Refund, Resend and Returns

 

ALL DISPUTES SHALL BE OPENED ON MILORA.STORE 

Milora.store offers a quicker dispute solution and will appreciate it a lot if you provide a photo or video of the damaged item to prove the damage. If the photo cannot prove that the products are damaged, please upload the video.

Except the important interpretation, Milora will make Refund, Resend, or Accept the Return for any of the following cases:

1. Orders Delayed
Orders are lack of tracking information, in transit, pending, expired after 60 days counting from the date that order departed from the warehouse. Following countries and shipping methods may be different:

A. For orders shipped to the USA, it is after 45 days counting from the date that order departed from the warehouse.

B. For some special shipping methods, Milora.store cannot deal with your disputes (See the following important interpretation)

Notes:

Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc… It will be much more convenient for clients to contact local post office or go to the post office for delivery. Please check the size of the garment and shoes carefully as size replacement is not accepted for these products.

2. Orders not Received
Milora.store will not deal with the refund or resend if the tracking information shows the order is delivered.

A. If you have not received the package, a non-delivery certificate issued by the local post office with an official seal is required

B. Tracking Information Alert. The tracking information shows Alert, the reasons are listed as below:

a) Incorrect/insufficient Address.

b) No Such Number.

c) Unknown recipient.

d) Refused.

e) Do not pick up in time.

f) No safe delivery location.

g) Uncleared customs.

h) Others.

Notes:
The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, You need to pick up the package by himself/herself. Otherwise, the product will be returned to the sender, our logistics company. During the return, Milora.store takes no responsibility if products have been lost.

Price Errors:

Milora.store reserves the right to cancel or modify any order placed on any product with pricing errors.

Products Damaged
Milora.store offers a full refund or a replacement if packages arrived are badly damaged.

Milora.store offers a partial refund or a replacement if packages arrived are partially damaged (except thread, slightly wrinkled, small scratches etc.)

Notes:

a. For fragile products, refund is highly recommended.
b. For the damaged package, Milora.store cannot offer any refunds or other after-sales services due to the long distance international delivery.
c. For ordinary products, you need to open a dispute within 3 days after the packages are delivered.
d. For electronic products, you must file a complaint or open a dispute within 7 days of delivery of the packages.

4. Wrong or missing products.
Milora.store has a strict quality control process before the products are shipped. Milora.store will deal with wrong or missing products as follows:

a. For wrong products, Milora.store offers a full refund or replacement.
b. For products with wrong color, size that does not affect the function of the product, etc., Milora.store offers a partial refund.
c. For missing parts that do not affect the functionality of the product, Milora.store can partially refund or resend the missing part; for missing parts that affect the functionality of the product, Milora.store will only return the product.
d. For accessories, Milora.store will send the accessories again.

Notes:

For size problem, Milora.store will greatly appreciate if you can measure the product according to the correct measurement method and provide us the measurement photo. Then, our disputes team will deal with your disputes quickly.

5. Orders Cancellation.
For orders cancellation, Milora.store offers a full refund before products been processed by warehouses. But things may be different for following orders:

to.
a. After payment, POD orders cannot be canceled as it is customized.
b. After payment, video and photo orders cannot be canceled as Milora.store have planned and prepared for you after payment.

Important Interpretation

1. Deadline of Opening Dispute.
You cannot open dispute if order status is closed. Your dispute cannot be resolved when tracking information from third party is untraceable.

Notes:

a.
For bulk purchase order, the close date usually is around 30 days.
b.
Dispute will be closed automatically if the order has been closed and you have not responded for seven consecutive days.

2. Force Majeure.
Milora.store takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, Milora.store will notify you by Email

3. Shipping Method Limits.
Some shipping methods are not trackable when orders arrived at some Countries, States, or Cities. Milora.store lists those shipping methods in advance and will not accept any disputes when you choose those shipping methods to some countries, including:

PostNL, Turkey Post, Swiss Post, Electric PostNL to USA, UK, Canada, Australia, South Africa, Brazil, the overseas territories and overseas island areas;

Notes:

For DHL, CJPacket Fast Line, CJPacket JL Express, CJPacket Thailand, remote address will be charged additional cost.

4. Destination Limits.
Due to limited international transportation, Milora.store will not accept any disputes when your orders are shipped to the following countries:

Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Paraguay, Guatemala, Reunion, The Commonwealth of Puerto Rico, Hawaii, Alaska, Guadeloupe, Martinique, and French Guiana.

5. Return.
Products can be returned to our china warehouses only. But we do not suggest returning products to our warehouses, because the international shipping cost is high and it takes at least 3 months to arrive at our china warehouse. Most of them will be lost during the return. Also, most of the returned products will be damaged on the way.

a. If you indeed want to return the products, please follow these steps: How to return products to our warehouse.
b. Please return products within 10 days after receiving products.

6. Service Products.

Service products apply to following interpretation.

a. Any disputes arising from products damaged or shipping delayed, Milora.store may not refund the product cost.
b. Any disputes arising from bad quality, Milora.store may not accept as the supplier is not Milora.store.
c. For service products without Milora.store’s quality checking inspection, Milora.store may not accept the disputes.

7. Unacceptable Disputes.
Milora.store shall not accept any unreasonable disputes, including but not limited to:

a. The buyer does not like it.
b. The product description is not real.
c. Products smell unusual.
d. The buyer ordered the wrong items or SKU.
e. The shipping address was provided incorrectly.
f. Product difference was negotiated in advance.
g. Tracking information deleted by logistics companies or local post offices.

Milora.store always try to offer the best service. If you have any other questions, please feel free to contact us

admin@milora.store